• Log in
  • Cart (0)
  • Checkout

Follow us here!

IFFYS Europe Online Store
  • Home
  • Shop 
    • Games 
      • Azur Lane: Crosswave
      • Neptunia
      • Death end re;Quest
      • Limited Editions
      • Standard Editions
    • Merchandise 
      • NEW Merch
      • Apparel
      • Keychains
      • Standees
      • Plushies
      • Pins
      • Other
  • News
  • Release Schedule
  • Contact Us 
    • FAQ
    • Shipping Info 
      • Tracking Information
      • Returns
      • VAT Free Purchasing
  • Trading Cards
News
Home   News   Important - Please Read

Important - Please Read

December 21, 2020

Important - Please Read

Dear Valued Customer,

Thanks very much for your kind support of our store over the years.

Our store operation is currently facing two areas of huge uncertainty:

1. Continued lack of clarity around the BREXIT transition and how the UK will trade with the EU after 1st Jan 2021.
2. UK Borders closing due to developments with COVID-19 causing transportation issues globally.

Due to these issues we have taken the decision to temporarily cease accepting or shipping orders from outside of the UK, Australia & New Zealand. We aim to re-open orders for the EU & other regions in the week commencing 25th January 2021. Though we will need to keep you updated as things progress.

If you currently have an unshipped order in place, it will be safely held until we are able to ship to you.

If you have an unshipped order with a shipping address in the EU, we may need to cancel your order and ask you to replace it. This will ensure that you can pay taxes and any duties correctly in your country. You will receive an email directly from our customer support team with further information on this shortly if required.

UK, Australia & New Zealand customers can continue to use the online store normally during this period.

We are doing all we can to get our store fully operational again for all customers as quickly as we can.

If you have any questions, please contact our customer support team here: support@iffyseurope.com . (Please note the amount of emails we are receiving is extremely high at the moment so it may take us a little longer than usual to get back to you).

Thanks again for your kind support,

IFFY’s EU Store Support Team

Tweet Share Pin It Email


Also in News

Neptunia™ Virtual Stars - Release Date Announcement!
Neptunia™ Virtual Stars - Release Date Announcement!

January 14, 2021

Continue Reading

Azur Lane: Crosswave on Nintendo Switch - Neptune and Iron Blood Support Ships Details!
Azur Lane: Crosswave on Nintendo Switch - Neptune and Iron Blood Support Ships Details!

January 13, 2021

Continue Reading

Neptunia™ Virtual Stars - Limited Edition Announcement!
Neptunia™ Virtual Stars - Limited Edition Announcement!

January 07, 2021

Continue Reading

Invalid password
Enter
SIGN UP FOR IFFY'S NEWSFLASH!

Sign up for IFFY'S Newsflash and be the first to hear about what's happening.

Follow us here!


  • About Idea Factory Intl
  • Contact Us
  • FAQ
  • Claims
  • Privacy Policy
  • Returns
  • Tracking Info
  • Shipping Info
  • Terms Of Service

© 2021 IFFYS Europe Online Store. Powered by Shopify

Diners Club Discover JCB Mastercard PayPal Visa
Get IFFY-cial news, FIRST!

Get IFFY-cial news, FIRST!

Sign up to IFI's Newsflash and get all the latest announcements, updates and deals before anyone else!