Dear Valued Customer,
Thanks very much for your kind support of our store over the years.
Our store operation is currently facing two areas of huge uncertainty:
1. Continued lack of clarity around the BREXIT transition and how the UK will trade with the EU after 1st Jan 2021.
2. UK Borders closing due to developments with COVID-19 causing transportation issues globally.
Due to these issues we have taken the decision to temporarily cease accepting or shipping orders from outside of the UK, Australia & New Zealand. We aim to re-open orders for the EU & other regions in early February. Though we will need to keep you updated as things progress.
If you currently have an unshipped order in place, it will be safely held until we are able to ship to you.
If you have an unshipped order with a shipping address in the EU, we may need to cancel your order and ask you to replace it. This will ensure that you can pay taxes and any duties correctly in your country. You will receive an email directly from our customer support team with further information on this shortly if required.
UK, Australia & New Zealand customers can continue to use the online store normally during this period.
We are doing all we can to get our store fully operational again for all customers as quickly as we can.
If you have any questions, please contact our customer support team here: support@iffyseurope.com . (Please note the amount of emails we are receiving is extremely high at the moment so it may take us a little longer than usual to get back to you).
Thanks again for your kind support,
IFFY’s EU Store Support Team
